.Day Trips Terms and Conditions
The following Terms and Conditions are set out, clearly stating our responsibilities to you our customer and your responsibilities to us
Your contract is entered into with Astons Coaches Limited, Defford Mill, Earls Croome, Worcs, WR8 9DF
T/A Astons Coaches, and is subject to English Law and jurisdiction.
1. Booking Your Day Trip
You may book your day trip ticket via telephone or through our website. Full payment is required at the time of booking.
2. If You Amend Your Booking
Should you wish to amend your booking after confirmation, we will make every effort to accommodate the changes such as collection change, seat requests.
2.1. Cancellation Procedures
Our cancellation charges are as follow:
Cancellation requests made between 14 days and 8 days prior to departure date will not be refunded but the amount paid can be transferred and used towards another trip within 6 months.
Cancellation requests made within 7 days of departure will not be refunded or credited.
2.2. Amending your booking which includes ticket entrance
Should you wish to amend your booking after confirmation, we will make every effort to accommodate the changes such as collection change, seat requests.
2.3. Cancellation Procedures for bookings including ticket entrances
No refunds or credits for the total cost of the booking
3. If We Amend Your Booking
Our day trips are planned well in advance. While we strive to adhere to schedules, minor changes, such as adjustments to departure times or pick-up points, may be necessary.
We will notify you of any such changes as soon as possible. In the case of major changes, such as cancellations due to insufficient bookings, you will receive a full refund. The company will not be liable for any further compensation.
4. Timetables
Timetables provided at the time of booking are estimates and may be subject to change due to circumstances beyond our control. We will always inform you if change occurs.
5. Missed Departure / Return
It is your responsibility to arrive at your departure point on time. We recommend arriving at least 5 minutes before the scheduled time.
We cannot be held responsible for any loss or expenses incurred due to late arrival.
Drivers will try to locate missing passengers and may wait for a reasonable period.
However, if a delay occurs, early notification is essential to avoid disrupting the schedule for other passengers.
The same applies to the return journey.
6. Children & Seniors
Children tickets are from age 3 to 15. Passenger under the age of 18 must be accompanied by an adult (18+).
Senior Citizens are considered to be 60 years or older.
7. Coach Seating
Coach seats are not pre-allocated. If you have a seating preference, please inform us at the time of booking, and we will do our best to accommodate your request.
8. Special Requests
We strive to meet any special requests but cannot guarantee fulfilment. Please notify us of any requests prior to booking.
9. Passengers with Disabilities
If you or a member of your party has a medical condition or disability that may affect the day trip, please inform us prior to booking so we can assess the suitability of the excursion. Passengers requiring assistance must travel with an able-bodied companion. We will make every effort to accommodate passengers with disabilities, including those using wheelchairs or motorized scooters, but spaces are limited. Please notify us in advance.
10. Passenger Conduct
We reserve the right to refuse service or terminate a booking if a passenger’s behaviour is deemed likely to cause harm, distress, or discomfort to others, staff, or property. In such cases, no refunds will be issued, and we will not be liable for any compensation.
11. Complaints
If you have a complaint during your excursion, please inform a staff member immediately, and we will do our best to resolve the issue on the day. If the matter is not resolved to your satisfaction, you must submit your complaint via email to office@astons-coaches.co.uk within 14 days of the trip’s conclusion. Failure to report a complaint in a timely manner may affect the outcome.
12. Delays/Missed Shows or Events
We schedule departure times to account for potential delays, such as traffic or roadworks. However, in the case of delays beyond our control (e.g., accidents), our liability is limited to returning you to your departure point.
13. Cancelled Events/Shows
If a show or event is cancelled at least 24 hours before its start, we will make every effort to notify you. We will either arrange a transfer to a rescheduled date or provide a full refund.
14. Coach Breakdown
In the event of a coach breakdown, we will arrange alternative transport to minimize disruption to your day. If this results in a missed event or a significant reduction in your trip, we will offer an alternative tour (if available) or a full refund. No further compensation will be provided.